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We take the privacy of its users very seriously. We are committed to safeguarding the privacy of our users while providing a personalised and valuable service. This privacy policy explains the data processing practices used on our website ("our Site").

1. Information about us

Our Site is operated by Excess Baggage (Airports) Limited trading as Rapid Parcel (and the terms "we", our and "us" shall be construed accordingly). We are registered in England and Wales under company number 4767735 and have our registered office at Interpack House, 4 Hannah Close, Great Central Way, London, NW10 0UX.

2. Information collected


We collect personal information from you through the use of enquiry and registration forms and every time you e-mail us your details.


We also collect information automatically about your visit to our Site. The information obtained in this way, which includes demographic data and browsing patterns, is only used in aggregate form (so that no individual user is identified).

3. Use and disclosure of personal information


We process personal information collected through our Site for the purposes of:


providing a personalised service.


conducting market research surveys.


providing you with information about the products and services we offer.


If you wish to receive information about our products or services, or information from other carefully selected organisations, please tick the appropriate box on the registration form.


You agree that we may disclose your information to any person who we engage to provide services to you pursuant any order placed by you through our Site, and such persons may in turn disclose your information to their servants, agents and sub-contractors, for the purposes of the provision of such services, management analysis and monitoring, the purchase and supply of customer materials, administration of customer accounts and the advertising of services and products provided by us or such person. Such person may also have their own privacy policy which may apply in respect of your information. If you purchase services through our Site, please see the site of your chosen service provider for details of their privacy policy.


We may also disclose your information to business partners and third party suppliers we engage to provide services to us which involve processing data on our behalf or in accordance with a properly executed court order.


We also use information in aggregate form (so that no individual user is identified):

(a) to build up marketing profiles.

(b) to aid strategic development.

(c) to manage our relationship with advertisers.

(d) to audit usage of our Site.

4. Use of cookies


We use "cookies" to identify you when you visit our Site and to build up a demographic profile.


A cookie is a small piece of information sent by a web server to a web browser, which enables the server to collect information back from the browser. Find out more about the use of cookies at


Our use of cookies also allows registered users to be presented with a personalised version of our Site.

5. Use of web beacons


Web pages on our Site may contain electronic images known as Web beacons - sometimes called single-pixel gifs - that allow us to count users who have visited those pages and to deliver co-branded services. Web beacons are not used to access your personally identifiable information on our Site; they are a technique we use to compile aggregated statistics about our Site's usage.


Web beacons collect only a limited set of information including a cookie number, time and date of a page view, and a description of the page on which the Web beacon resides.

6. Internet based transfers

Given that the internet is a global environment, using the internet to collect and process personal data necessarily involves the transmission of data on an international basis. Therefore, by browsing our Site and communicating electronically with us you acknowledge and agree to our processing of personal data in this way.

7. Changes to our privacy policy


We will occasionally update this privacy policy to reflect company and customer feedback. If there are material changes to this privacy policy or in how we use your personally identifiable information, we will prominently post such changes on our Site prior to implementing the change. We therefore encourage you to periodically review this privacy policy to be informed of how we are protecting your information.


If you have any requests concerning your personal information or any queries with regard to these practices please do not hesitate to contact us by email at